Complete Criticism:On XX/XX/2020 with no ever implementing Caliber Home loans provided all of us a good mortgage loan modification having a main reduction
Complete Complaint:We dropped trailing on my mortgage XX/XX/XXXX and you will contacted Quality towards XX/XX/XXXX to go over just what my choice was to lose the fresh new standard. Per XXXX ( worker id XXXX ), I am able to offer my personal forbearance or make an application for losings minimization and you will she’d mail documentation back at my household. Towards XX/XX/XXXX XXXX ( staff id XXXX ) reported that my personal deferment contract are owed straight back by XX/XX/XXXX having a home loan percentage owed XX/XX/XXXX. We never ever gotten which agreement nor performed I receive any phone calls regarding the a potential deferment. Toward XX/XX/XXXX, XXXX ( personnel id XXXX ), stated that basically are struggling to build a repayment upcoming I’d need certainly to submit an application for losings mitigation. I advised XXXX the adversity will be fixed so we you will definitely resume payments XX/XX/XXXX however, XXXX said that was not an alternative and so i submitted my personal records towards XX/XX/XXXX. Into XX/XX/XXXX a page are shipped saying my request for advice is actually declined on account of me personally not acknowledging the new deferment alternative. My mortgage company pressed myself into an agenda that we cannot conform to, pushing us to sign up for an alternative simply to become declined. I’ve only then followed the brand new instruction off my mortgage company and you can often today be left abandoned.
Criticism Facts:
In order to have the offer accomplished i must At the that time we had been not able to make the walk repayments.
Ever since then our very own situation changed we want to capture Caliber upon the deal. Since we could manage they Quality would like to carry out a ( DIL ). Indeed all Caliber only has started finding creating a DIL consistently today. We had been most surprised whenever Caliber offered us the borrowed funds Amendment. Amazed. Since we are able to manage it we feel they don’t need me to Customize the mortgage. We think the borrowed funds modification offer of the Caliber are a phony promote they understood we can not pay the costs on day so they really considering it Thorsby loans in order to us. Since we can manage they they don’t have to help you united states. We think Quality is truly regarding the realtor industry not the loan team. They normally use the latest ( DIL ) to build up attributes upcoming sell the on the sibling organization the latest XXXX XXXX XXXX for a cheap price then Trust resells it at the income. We think brand new Given produces whole in order to Caliber toward losings to the financing and so are ripping of the income tax Payer into a major Category height. You need to check out the it.
Ailment Information:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.
